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TERMS AND CONDITIONS

If you need additional help in finding exactly what you need, please call us at 260-422-0020 or 800-285-5271 Monday - Friday between 7:00 A.M. and 4:00 P.M.

CREDIT CARD ORDERS
Please provide us with your Account Number, Expiration Date, Phone Number, Name, and Billing Address as it appears on your card.

DELIVERY
All items are shipped F.O.B. Fort Wayne, IN via United Parcel Service, unless otherwise specified. All shipments are subject to a $2.50 packaging fee. Orders using the customers shipping number will have a $2.50 handling charge added to the final invoice. 

EXPORT ORDERS
All export shipments under $100 are subject to a $10.00 handling charge. Payment must be arranged with our sales department prior to shipping.

GUARANTEES
All items are fully guaranteed. Some manufacturers warranties may vary. We will either replace, refund or extend full credit for any defective items returned within 30 days of purchase. All merchandise should be inspected upon receipt. Please advise us promptly upon discovering any defect. To facilitate the issuance of credit, ensure you send the Return Paperwork issued by H&W with your returned products. Follow return procedure. *NOTE: Any modification of product voids guarantee.

MAIL, PHONE, & ONLINE ORDERS
Special attention is given and orders are shipped within two business days. To facilitate delivery, please give Part Number of each item ordered. Same day shipping is not guaranteed but orders received before 2:00 pm EST; online, over the phone, or faxed will have first priority for shipment. If an order is placed online and requires expedited shipping please call to ensure receipt.  

QUOTATIONS
Valid for 30 days unless otherwise specified.

RESPONSIBILITY
The value of the defective item is the limit of our liability.

RETURNS
Any item (except Special Order) may be returned for credit within 30 days from date of purchase, if unused and in original condition. A 15% restocking charge will apply. On non-stock items, we reserve the right to pass on any charge imposed by the Manufacturer, unless the merchandise is proven defective. Please notify us and you will be emailed a Customer Return Authorization. Ensure you return your part with the paperwork to be issued your refund. 

TERMS
Our terms are payment must be received before shipment is made. Net 30 accounts can be opened, please contact the office for more details.  

IMPORTANT NOTE
H&W Machine Repair & Rebuilding, Inc. is an independent distributor and is not affiliated with or licensed by any other manufacturer of milling and screw machines, replacement parts, tooling and accessories.