Shipping / Policies



If you need additional help in finding exactly what you need, please call us at 260-422-0020 or 800-285-5271 Monday - Friday between 7:00 A.M. and 4:00 P.M.

We have the right to cancel any order that does not reflect current pricing or availability. 

Please provide us with your Account Number, Expiration Date, Phone Number, Name, and Billing Address as it appears on your card.

All items are shipped F.O.B. Fort Wayne, IN via United Parcel Service, unless otherwise specified. All shipments are subject to a $2.50 packaging fee. Orders using the customers shipping number will have a $2.50 handling charge added to the final invoice. 

All export shipments under $100 are subject to a $10.00 handling charge. Payment must be arranged with our sales department prior to shipping.

All items are fully guaranteed. Some manufacturers warranties may vary. We will either replace, refund or extend full credit for any defective items returned within 30 days of purchase. All merchandise should be inspected upon receipt. Please advise us promptly upon discovering any defect. To facilitate the issuance of credit, ensure you send the Return Paperwork issued by H&W with your returned products. Follow return procedure. *NOTE: Any modification of product voids guarantee.

Special attention is given and orders are usually shipped within two business days. To facilitate delivery, please give Part Number of each item ordered. Same day shipping is not guaranteed but orders received before 2:00 pm EST; online, over the phone, or faxed will have first priority for shipment. Due to FedEx regulations, if an order needs to go FedEx Overnight, the order needs to be received before 1:00 pm EST. If an order is placed online and requires expedited shipping please call to ensure receipt.  

Valid for 30 days unless otherwise specified.

The value of the defective item is the limit of our liability.

Most items (except Special Order and any items included as a kit) may be returned for credit within 30 days from date of purchase, if unused and in original condition. Individual items in a kit may not be returned unless the entire kit is being returned. A 15% restocking charge will apply to all items being returned. On non-stock items, we reserve the right to pass on any charge imposed by the manufacturer, unless the merchandise is proven defective. Ensure you return your part with the proper RMA number to be issued your refund, please call for RMA number. 

Our terms are payment must be received before shipment is made. Net 30 accounts can be opened for qualified customers. To qualify to open a Net 30 account, you must have made at least 3 purchases with a credit card in the last twelve months, OR your order must be over $1000. We do not offer any terms over Net 30.   

H&W Machine Repair & Rebuilding, Inc. is an independent distributor and is not affiliated with or licensed by any other manufacturer of milling and screw machines, replacement parts, tooling and accessories.